1 – BUYING ON RESTYLIT.COM
The products purchased on Restylit.com are sold by the company Restylit Srl, duly registered in the register of companies of Trento, Italy on 14/05/2018 with VAT number 02505820221. The headquarters is located in Via Dei Palustei 16, Meano di Trento (TN ); the registered office is in via Dei Palustei 16, Meano di Trento (TN). Prices shown are in Euros (or in another currency selected by the user) and are inclusive of VAT; the same Total shown in the Estimate is summarized in the order form that the Customer must confirm for the conclusion of the contract. It is not the purpose of this page to represent all company procedures for customer service: we advise you to read all sections carefully.
2 – PURCHASE
- To conclude the purchase contract on www.restylit.com it’s necessary to complete the online transaction, selecting the products and completing the payment in the checkout phase, in this case the contract is considered concluded.
- The contract is also concluded, in other cases, when Restylit receives the correctly completed Order Form and the corresponding payment or down payment. With the Order forwarded by telephone by an operator in the name and on behalf of the Customer, the contract is considered concluded upon receipt of the relevant payment; the Customer is required to carefully check any information contained in the Order Confirmation.
- In the very rare circumstance in which a product chosen by the purchaser is no longer available when the order form is sent, Restylit Srl will immediately proceed with the reimbursement of what has already been anticipated.
- With the electronic transmission of the order form the buyer undertakes to observe all the General Conditions of Sale on this page.
- The on-line sales contract between the Customer and the Supplier is concluded in Italy and governed by Italian law.
- If the user does not agree with some of the terms contained in the General Terms and Conditions of Sale, we invite you not to buy directly on our online store and / or to not place the order and to contact our staff for any clarification.
3 – CHANGES ON ORDERS
Any changes to orders placed are guaranteed until the items purchased are put into production; the production takes place immediately after the payment or payment of the deposit. Subsequent requests for changes to the order relating to the products or shipping method are intended exclusively as exceptions and must therefore be authorized on the basis of the progress of the order.
The billing data entered during the order can only be changed until the invoice is issued; it is possible to change the shipping address only for orders paid by bank transfer for which no more than 15 days have elapsed since the order was sent (in such cases it is not sufficient to modify the data within your account but it is necessary send an email to Customer Service indicating the new shipping address).
Total or partial refunds will be made with the same type of payment chosen at the time of order (Credit Card, PayPal, Bank Transfer). The currency used for repayment will always be the euro, even in the case of transactions in different currencies; the sum received from Restylit.com will be re-credited net of bank charges.
4 – SHIPMENTS AND DELIVERIES
To start the shipping process, Restylit always requests the customer to be ready to receive the delivery. The shipment must always be authorized within 15 days of receipt via the appropriate form sent by mail; in the event of non-acknowledgment or postponement notice, any storage costs and / or redelivery costs will be charged to the Customer. Orders with Collection in Stock must be collected within 15 days from receipt of product availability communication. The delivery of the supply is initiated only when the order is settled and carried out by couriers specialized in the shipment of furniture and furnishings with telephone notice; the Standard Shipping service is to be intended with delivery to the street level (on the ground floor, at the point closest to the entrance of your home reachable by the vehicle used for delivery) and the Customer must cooperate with the driver to download the packages from the side of the truck, sometimes making available other people depending on the size and weight of the item purchased, except of course the possibility of delivery to the floor. Restylit reserves the right to open some packages to carry out random checks by photographing the products and is legally responsible for the goods until delivery. Further details in the shipping section ..
The customer can make the collection in stock directly at our stores or our partners, even for supplies with final destination outside the European Union. However, we require a simple telephone or e-mail contact.
5 – SHIPPING ZONES AND DELIVERIES
We’re currently shipping all over the World although, for countries outside Europe, it may take up to 72 hours to have a feedback from us upon expected delivery due to logistic reasons.
PROCEDURE FOR RECEIVING AND VERIFICATION OF PRODUCTS
– Check the number of packages: if the number does not correspond to the number on the transport document, note a “Missing Neck Reserve”.
– Check the external condition of packages: if the packaging is not intact and has dents, torn or wet parts, it is essential to sign with “Reserve for torn / wet / dented packaging” (the driver can proceed to open the packages in order to verify its status); generic reserves are not accepted. In case of product with visible anomaly, sign with the words “Damaged Product”.
– Sign the transport document only after checking the number of packages and their external status (the legible signature of the driver must accompany any eventual reserve). Accept delivery even if packaging and products show anomalies.
– Photographing the packages from the outside: it is always obligatory in case of signature with reserve but could still be useful in cases of product anomalies.
– Open the packages with extreme care, especially if you use cutters or blades. Sharp objects used during the opening of the packaging are among the main causes of damage and being recognizable signs are not covered by warranty.
– Check the articles before assembly: in case of anomalies to an article it is necessary to photograph in detail the interested part before proceeding with any removal from packaging or assembly. Follow our guide on how to take photos of defects or anomalies.
– Handle the packages with extreme care: in case of bulky or particularly heavy volumes, get help from a second person.
– During assembly follow the instructions: they are normally included in the supply. Perform the most demanding operations with the help of a second person.
– Presence of anomalies during assembly: photograph the anomaly before finishing the assembly, then contacting Customer Service to check how to proceed.
– Always keep the original packaging at least until assembly is complete. In case of replacement it is necessary to reuse the original packaging.
– Should you believe that any anomaly found to be a Production Defect or a Transport Damage you must promptly Report to Customer Service. The reports on the External State of the Packages must be made the same day as the Discharge of the Supply or at the latest the following morning; the reports on the integrity of the articles after the opening of the packages must be made within 48 hours of the unloading.
– The reporting times indicated here have been determined in the interest of the Customer and therefore to assist you in the best cases in which the responsibility of any anomaly should be difficult to attribute to production, Restylit or transport, or operations of movement to the plan and assembly that are of your responsibility. The term expressed in the Consumer Code regarding the “hidden defects” remains valid, and that during the warranty period guarantees the Consumer 2 months from the discovery of the defect to report it to the Seller (in such cases the Customer will still send photographic documentation and the eventual withdrawal of the product must show that it is not a damage caused by “bad use” by the Customer).
– Each Report is made by sending an email with the order number, the description of what is found and attaching the photographic documentation acquired during the installation phases.
– In case of return, Restylit undertakes to follow this Procedure for the Reception and Verification of Products in the interest of the Customer.
5 – SHIPPING COSTS
Shipping costs are regularly calculated during checkout based on the customer’s residence address and the shipping method chosen.
6 – DELIVERY TIMES
The declared Production Times must be interpreted as forecasts based on the statistics of the previous orders for the same type of product: every single order follows within 7 days the product sheet indicating the production times required for the product in question; in most cases times vary between 3 and 8 weeks of production.
In consideration of the nature of the “goods to be packaged or purchased especially for the Customer” (nature that characterizes ALL the goods for sale on Restylit), an “additional term appropriate to the circumstances” is foreseen by the law within which a possible production delay is considered precisely “reasonable with respect to the circumstances”.
Restylit undertakes to comply with the delivery of the goods within 30 days from the term agreed with the Customer and resulting from the sum of Production Times with the Shipment Times declared on the portal and viewable before the purchase: after such term the Customer has the right to withdraw from the contract without any penalty and Restylit will reimburse the amount previously paid by the Customer (for orders including several non-complementary products or belonging to different collections, the Customer may withdraw from the purchase of only products that are delayed). The Customer Service Restylit regularly updates the customer on the progress of the order: if before the expiration of the 30 days of the first additional term the properly informed customer consciously decides to wait for the delivery of the products, can not withdraw from the contract within an additional period of another 30 days.
Restylit operates constantly in order to respect the punctuality of the times indicated, trying to anticipate them; we invite the customers to contact the Customer Service before the purchase if the Delivery Times are decisive for the purchase decision.
Finally, we specify that the production and deliveries planned in the periods prior to Christmas or summer holidays could suffer substantial delays related to the contingency of the period (even a slight unexpected delay before a closing period such as Christmas holidays or the closing of August it can cause the postponement of the delivery at the reopening of January and September).
7 – EVENTUAL NOT AVAILABILITY
Restylit works daily to keep its online catalog up-to-date. Due to the large number of items and collections we offer, it can rarely happen that a certain option is no longer available. For the allocation of Outlet products available in a single unit, in the case of simultaneous orders of the same asset, priority is assigned based on the time of payment (and not on placing the order).
In such cases, Restylit will promptly notify the Customer that he can decide whether to make changes to the order or request a refund of the amount paid. In the case of supplies made up of several products, any non-availability of an article is a prerequisite for reimbursement of the amount paid for the portion relating to the article not available; obviously it is considered of chance in case the possible complementarity between the single articles (chairs combined with the table, bedside tables combined with the bed, …).
8 – LIMITS OF USE
The Restylit staff constantly works to update the information presented. At the same time the enormous amount of contents developed makes possible the existence of possible inaccuracies.
It is our daily responsibility to work for increasing accuracy and degree of detail, but it is also the responsibility of the customer to make sure that the details are essential to the satisfaction and necessary to proceed with the purchase: as a non-exhaustive example the case purchase of goods to complete products or collections already in possession (where the customer is required to verify the matching and color compatibility), goods with measures just below the available space (where the customer is required to contact us for a dimensional check of the product and possibly a consultancy on the criteria for taking measurements in the environment), or even the rare case of any Product Cards that should report discrepant information in different points of the card (the Customer is required to read the Product Sheet); in the case of Product Cards that offer a “digital sample” (ie images of the finishes and colors samples) the Customer is required to observe the Samples carefully to evaluate how a certain “definition” in the Product Sheet regarding the materials is translated into terms aesthetics in the Digital Samples and therefore in reality. Recall that color and texture of natural materials (wood, leather, stone, …) depend on the natural variability of processes and factors that lead to the formation of the material itself. For all products suspended and fixed to the wall (shelves, wall units, …) the structural stability is strictly connected to the type of wall available and consequently to the hardware to be used. The Customer is obliged to check if the plugs supplied are compliant for correct fixing on the specific wall of destination.
Layered navigation (the selection tool on the left side of the page of each product category) is to be considered as a mere support to the skimming of the assortment and selection of the desired item: the terms or characteristics indicated by these filters may not represent exactly the characteristics of the article; on the other hand, it is rather demanding what is described in the individual product sheets.
During the process of verifying production order confirmations, in the days following the order on the portal, the Restylit staff checks the correctness of the prices of the products. If, due to rare inconveniences or inconveniences, the indicated price is lower than the correct selling price, Restylit reserves the right to accept the difference or contact the Customer to check if he still wishes to purchase the product at the correct price (otherwise the Order can not be accepted and any amounts paid will obviously be returned). If the price indicated is higher than the correct price, Restylit will report it to the Customer, re-crediting amounts already paid.
All manufacturers, suppliers of Restylit Srl, work continuously to improve the products offered, reserving the right to make technical and dimensional changes without prior notice in the event that these modifications do not significantly alter the aesthetic content of the products and their use / ergonomics; the concept just expressed is integrated for the upholstered products the need to provide a margin for defect and excess in regard to size (the size of an article may vary according to different measurement points and partly also based on craftsmanship of the padding, any presumed differences “of a few centimeters” are considered in the industry standard).
Restylit reserves the right to make changes to the names of some products or parts of them in order to comply with any agreements with manufacturers. Therefore, on some products presented without the publication of the production mark, product labels can be applied that bear names other than those published on Restylit: these variations can not be in any way assumed to be contractual termination due to “non-compliance” since the name of the product “can not be considered a fundamental element of the value offered to the consumer by the product itself.
9 – RIGHT OF WITHDRAWAL
The consumer has the right to withdraw from any distance contract, without any penalty and without specifying the reason, within 14 days from the day of delivery at the address specified in the order.
The consumer can not exercise the right of withdrawal “for non-prefabricated goods produced on the basis of an individual consumer choice or decision” (Directive 2011/83 / EU of the European Parliament) and “tailor-made or clearly personalized goods” (art 59 D.Lgs 21/2014): due to the high level of customization that characterizes our collections, and for the production processes mainly on the orders of our suppliers, the right of withdrawal is not applicable to the vast majority of our catalog products, for more information about this please contact Customer Service before purchasing, we are ready to provide you with all the necessary support.
9.1 ADDITIONAL INFORMATION ON THE RIGHT OF WITHDRAWAL
To make a return send an email to [email protected], indicating the order number and issue. We will contact you within 24h.
What is illustrated in this page is taken from Legislative Decree No. 21 of 2014, in force since March 26, 2014, and issued in implementation of Directive 2011/83 / EU on Consumer Rights. The consumer has the right to withdraw from any distance contract, without any penalty and without specifying the reason, within a period of 14 days from the day of delivery to the consumer. The right of withdrawal is exercised by sending a written communication (including by mail) to Restylit.com within the deadline.
The consumer can not exercise the right of withdrawal for “tailor-made or clearly personalized goods” (Article 59 of the aforementioned decree) and for “for non-prefabricated goods produced on the basis of an individual choice or decision of the consumer” (article 2 above) directive): due to the high level of customization that characterizes our collections, and for the production processes mainly on the orders of our suppliers, the right of withdrawal does not apply to the vast majority of our catalog products, for further information please contact the Service Customers before the purchase or in any case before putting into production.
The right of withdrawal can not also be exercised on sealed goods that can not be returned for hygienic reasons or related to health protection and were opened after delivery (eg mattresses, pillows, linen, …). of withdrawal can not be finally exercised also on “non-personalized” goods in the following cases: contracts not included in the Consumer legislation (goods purchased with VAT for professional purposes); contracts negotiated and concluded at the headquarters of Restylit; contracts negotiated at the headquarters of Restyit and concluded by placing the online order “at a distance”.
The consumer is obliged to return the goods at his own expense to Restylit within 14 days from the exercise of the right of withdrawal and is responsible for the decrease in value resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the good same. If the right of withdrawal is exercised by the consumer in accordance with the provisions here indicated, Restylit Srl will reimburse the amount paid, with the exception of the additional costs that the Customer has requested. By exercising the right of withdrawal on a single product whose value has enabled the activation of the Free Standard Shipping promotion within a wider supply, the promotion will no longer be applicable; in this case the shipping costs of the order will be charged to the consumer as per the rate and then deducted from the refund due (from € 9.90 to € 189.00 per cubic meter depending on the shipping region).
Reimbursement takes place within 14 days from the exercise of the right of withdrawal if the consumer has complied with his obligation to return the goods within 14 days from the exercise of his right; in the case of payment by bank transfer, the reimbursement takes place on the following business day at the time when Restylit Srl becomes aware of the buyer’s bank details.
10 – POST DELIVERY PROBLEMS
This point illustrates how to assist the Customer in the days immediately following the Delivery: the procedures described herein do not in any way limit the Warranty Rights recognized to the Consumer by the Consumer Code (and explained in point 11), but only to create a base common to offer each customer the best possible assistance. In case of any disputes the Consumer can use the EU Odr Consumers platform.
In the interest of the Customer, should any type of problem related to the products supplied be found, the Customer Service is constantly working to correctly assign responsibility to the various actors in the supply chain that leads from the production of the good in the factory to the actual use of the goods by of the consumer; these “actors” are the producer of the asset, Restylit srl in the capacity of seller, the appointed transporter (and of which Restylit is possibly responsible for claiming insurance for transport damage), and the Customer who receives the supply, performs the movement to the floor and assembly (possibly delegating these steps to third parties). At the time of delivery of the delivery at the delivery address, during assembly, and in the moments immediately following the completion of the assembly itself, the Customer is required to follow at every stage the Procedure for the Reception and Verification Products indicated above: this way the Customer can receive from our Customer Service the best possible assistance and be fully protected, either from production defects or transport damages (both “not frequent” but certainly “not impossible” cases).
If a Customer does not follow the points indicated in the Procedure, it is possible to ascertain the impossibility of assigning a specific responsibility of the “actors” referred to above regarding the problem encountered. In some cases, it may therefore be necessary to proceed with the Client’s involvement in any replacement costs; in these cases, however, Restylit operates for customer satisfaction, reserving however a specific evaluation from case to case. In practice, this procedure serves to confirm to the Customer Service Restylit that any problems encountered were not caused by the Customer himself (or by persons delegated by him): every procedure here expressed serves to effectively protect our customers.
The eventual replacement of defective or damaged items in the transport (or parts of articles when the anomaly concerns only the components) requires times just below or equal to those of production since they are almost always products to order and follows the same delivery methods indicated in the order. The replacement practice is initiated upon receipt of photographic documentation produced by the Customer, which must be received in the immediate period following delivery. Restylit nevertheless works with the utmost speed in order to reduce waiting times.
In the event of replacement of a product, Restylit informs the Customer of the possible return of the parts to be replaced: in case of failure to request the return, it is the Customer’s responsibility to dispose of the parts in question; in case of return organization, it is the responsibility of the Customer to properly pack the parts in their original packaging to avoid damage (in this case, Restylit will provide via email the labels to be printed and affixed to each single package to be returned).
11 – WARRANTY
The products are accompanied by a regular sales invoice valid for the 24-month warranty on conformity defects, made by Restylit srl in accordance with the Consumer Code; for purchases billed to people with VAT and companies the guarantee is 12 months. Exceptions to the 24-month warranty are “Outlet” products from the Producer’s Setpoints, Fairs, Television Sets and Showrooms, as they fall within the category of “used good” on which the warranty is 12 months due to lack of conformity not aesthetic.
The products must be used correctly in accordance with their intended use and maintenance: the packaging must always contain a product card with indications in this regard, but in the absence of this card is the responsibility of the customer to contact our Customer Service. Restylit works to intervene with the utmost speed: at the same time we refer to the production and management timing of our suppliers. In case of replacement or repair of a product it is the responsibility of the Customer to properly pack the returned parts to avoid damage and to bear the shipping costs for the return of the product; the repair costs (materials and labor) and the costs of reimbursement to the Customer are the responsibility of Restyli.
Some advertising initiatives on the market offer unrealistic guarantee times that generate higher expectations in the consumer compared to the potential of certain products: instead we consider the traditional concept of guarantee that is expressed in a real consumer protection, on collections designed and produced for enjoy an average life significantly longer than the terms of the guarantee.
For appliances that can be purchased together with the Componibili Kitchens, warranty assistance is provided directly by the manufacturer through its Customer Service, both in Italy and abroad. If in your country there is not a widespread assistance network, Restylit is available to organize the return of the appliance in Italy at the expense of the Customer.
12 – PERSONAL DATA TREATMENT
It is an information note for the processing of personal data that is provided pursuant to art. 13 Legislative Decree 196/03 (hereinafter the Privacy Code) for users of our site. The information is not valid for other websites that may be consulted through our links for which we are not responsible in any way. The Data Controller of personal data relating to identified or identifiable persons processed following consultation of our site is Restylit Srl via Dei Palustei 16 Meano of Trento (TN). The treatments connected to the web services of this site take place at Restylit and contents are handled by internal employees. No data deriving from the web service is communicated or disclosed to third parties. The personal data provided by users who request service are used only to perform the service or provision requested and are not disclosed to third parties unless the communication is required by law or is strictly necessary for the fulfillment of the requests. For more information visit the page on the processing of personal data
13 – INFORMATION ON COOKIES